We want you to be happy with our services. If you are not, here is exactly how refunds work.
Project deposits (typically 30–50% of the total fee) are non-refundable once work has commenced, as they cover initial discovery, planning, and resource allocation.
For fixed-price projects, payment is tied to milestones. If a milestone is not delivered to the agreed specification, you may request a revision or a partial refund for that milestone within 14 days of delivery.
Monthly maintenance retainers can be cancelled at any time with 14 days notice. No refunds for partial months.
Due to the nature of digital goods, template and product purchases are non-refundable once downloaded or accessed. Please review product descriptions carefully before purchase.
If we cannot resolve a refund request to your satisfaction, we agree to enter mediation before pursuing legal action.
contact@forgeshift.gloweb.cloud. We answer within two business days.
Last updated: June 9, 2026.